Almost every survey respondent made note of Tesla’s rapid response and repair time, despite the lack of a traditional dealer service network. It appears that Tesla has been responsive to replacing faulty motors, differentials, brakes, and infotainment systems, all with a minimum of fuss to owners.Īnd Tesla¹s attention to customer service has been effective. The company also highlighted the following quotation from the article:ĭespite the problems, our data show that Tesla owner satisfaction is still very high: Ninety-seven percent of owners said they would definitely buy their car again. In instances when hardware needs to be fixed, we strive to make it painless. Over-the-air software updates allow Tesla to diagnose and fix most bugs without the need to come in for service. Close communication with our customers enables Tesla to receive input, proactively address issues, and quickly fix problems. Green Car Reports asked Tesla Motors for its reaction to yesterday's news a company spokesperson provided a statement, parts of which echo wording also given to CR:Ĭonsumer Reports also found that customers rate Tesla service and loyalty as the best in the world. Tesla Model S at Volta Industries charging station Thus far, all such problems have been handled under Tesla's four-year/50,000-mile warranty (it's eight years and unlimited mileage on the powertrain)-and owners appear to be pleased with the level of attentiveness and customer service they have received.īut Consumer Reports notes that once the car is out of warranty, such problems could become expensive for owners of older Teslas to fix. Other problem areas cited by Tesla owners are leaking cooling pumps for the battery pack, dead windshield wipers, persistent alignment issues with the wheels, and misaligned latches for the front trunklid and the rear liftgate. The most common problems involve replacement of the electric motors, warped brake rotors, door handles that fail to slide out as a driver approaches, and numerous squeaks and rattles, which may be more apparent given the very quiet nature of electric propulsion.ĪLSO SEE: Consumer Reports: Tesla Model S 'Best Overall' Again In 2015 (Feb 2015) And complaints about the drive system from owners of older 2013 cars have risen as well, CR said. This year, climate control, steering, and suspension systems all appeared to have more problems than they did during the 2014 model year. The results, it said, predicted a worse-than-average overall problem rate-lower than last year's prediction of "average". The magazine included about 1,400 Model S owners as part of its Annual Reliability Survey. 2015 Tesla Model S P85D door handle, captured from Consumer Reports video, May 2015
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